THE LONDON SCHOOL OF ECONOMICS AND POLITICAL SCIENCE

SERVICE AUTOMATION:
TECHNOLOGIES AND IMPLEMENTATION

Duration

6 weeks, excluding
orientation

Effort

7–10 hours per week,
entirely online

Learning Format

Weekly modules,
flexible learning

YOU'LL WALK AWAY WITH:

1

A comprehensive understanding of the key service automation technologies: Robotic Process Automation (RPA), Cognitive Automation (CA), and Artificial Intelligence (AI) – their capabilities, future potential, and how they can be applied for social good.

2

Knowledge of the organisational, ethical, and technical challenges involved in automation technology deployment, and how to effectively prepare your business for practical application.

3

A certificate of competence from LSE – a world-leading social science university – as validation of your knowledge of managing service automation technologies for business value.

COURSE CURRICULUM

Module 1:
The service automation landscape

Understand the technologies, history and dynamics of the service automation market, and explore automation for social good.

Module 2:
Managing RPA: Becoming strategic

Explore the attributes of a strategic approach to service automation.

Module 3:
RPA for business: Maintaining momentum

Managing RPA for business value across the lifecycle.

Module 4:
Managing Cognitive Automation: Technologies and challenges

Explore different CA technologies and approaches to managing them for optimal business value.

Module 5:
Taking action on the promise of AI

Explore the many perspectives of AI and where the technologies are leading.

Module 6:
Service automation and the future of work

Explore the different perspectives and the future of work.

Note: This course is designed for professionals across a wide range of industries who are interested in the strategic management of service automation technologies. While you’ll gain insight into the technologies underpinning RPA, CA or AI, this course focuses on the management aspects of automation and is nontechnical in nature.

YOUR COURSE CONVENOR

Professor Leslie Willcocks

Professor of Work, Technology and Globalisation in the Department of Management at LSE

Leslie has a worldwide reputation for his research and advisory work on automation, digital business, the future of work, IT and business process outsourcing, organisational change, management, and global strategy. He has developed executive education programmes for organisations including Standard Chartered Bank, Stater, ABNAmro Bank, Royal Sun Alliance, Singtel, Commonwealth Bank, Abu Dhabi Investment Authority, Trizma, Accenture, IBM, Rotterdam Port Harbour Authority, and several government institutions in the UK, USA and Australia. He has served as an expert witness on congressional committees and senate inquiries on outsourcing in Australia and the USA and provided evidence to a number of UK government reports on major public sector IT projects. For the last 28 years he has been Editor-in-Chief of the Journal of Information Technology and is the co-author of 65 books. His recent publications, which cover over 450 automation deployments, include Service Automation, Robots and The Future of Work (2016), Robotic Process Automation and Risk Mitigation: The Definitive Guide (2017), Robotic and Cognitive Automation: The Next Phase (2018), and Becoming Strategic With Robotic Process Automation (2019).

Accreditation Logo

This Service Automation: Technologies and Implementation online certificate course is certified by the United Kingdom CPD Certification Service, and may be applicable to individuals who are members of, or are associated with, UK-based professional bodies.
The course has an estimated 60 hours of learning.

Note: should you wish to claim CPD activity, the onus is upon you. The London School of Economics and Political Science (LSE) and GetSmarter accept no responsibility, and cannot be held responsible, for the claiming or validation of hours or points.

AN ONLINE EDUCATION THAT SETS YOU APART

This LSE online certificate course is delivered in collaboration with online education provider GetSmarter. Join a growing community of global professionals who've already had the opportunity to:

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Gain verifiable and relevant competencies and earn invaluable recognition from a world-leading social science university, entirely online and in your own time

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Enjoy a personalised, people-mediated online learning experience created to make you feel supported at every step

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Experience a flexible but structured approach to online education as you plan your learning around your life to meet weekly milestones

DOWNLOAD COURSE PROSPECTUS

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