6 weeks, excluding
orientation
8–10 hours per week,
entirely online
Weekly modules,
flexible learning
1
Knowledge of the organisational, ethical, and technical challenges involved in automation technology deployment, and how to effectively prepare your business for implementation.
2
A comprehensive understanding of key automation technologies: robotic process automation (RPA), cognitive automation (CA), and artificial intelligence (AI).
3
The confidence to make informed business decisions based on your knowledge of service automation technologies resulting in: improved operations, reduced costs, and a strategic competitive advantage.
4
A certificate of competence from LSE – a world-leading social science university – as validation of your knowledge for managing automation technologies for optimal business value.
Note: This course is designed for professionals across a wide range of industries who are interested in the strategic management of automation technologies. While you’ll gain insight into the technologies underpinning RPA, CA or AI, this course focuses on the management aspects of automation and is non-technical in nature.
Module 1: The service automation landscape
Understand the technologies, history and dynamics of the service automation market, and explore automation for social good.
Module 2: Managing RPA: Becoming strategic
Explore the attributes of a strategic approach to service automation.
Module 3: RPA for business: Maintaining momentum
Managing RPA for business value across the life cycle.
Module 4: Managing Cognitive Automation: Technologies and challenges
Explore different CA technologies and approaches to managing them for optimal business value.
Module 5: Taking action on the promise of AI
Explore the many perspectives of AI and where the technologies are leading.
Module 6: Service automation and the future of work
Explore the different perspectives and the future of work.
Leslie Willcocks
Emeritus Professor of Work, Technology and Globalisation in the Department of Management, LSE
Leslie has a worldwide reputation for his research and advisory work on automation, digital business, the future of work, IT and business process outsourcing, organisational change, management, and global strategy. He has developed executive education programmes for a number of organisations, including Standard Chartered Bank, Stater, ABN AMRO Bank, Royal Sun Alliance, Singtel, Commonwealth Bank, Abu Dhabi Investment Authority, Trizma, Accenture, IBM, and Rotterdam Port Harbour Authority. Leslie has also worked with several government institutions in the UK, USA, and Australia. Additionally, he has served as an expert witness on congressional committees and senate inquiries on outsourcing in Australia and the USA, and has provided evidence for a number of UK government reports on major public sector IT projects. For the last 28 years, Leslie has been editor-in-chief of the Journal of Information Technology and is the co-author of 65 books. His recent publications, which cover over 450 automation deployments, include Service Automation, Robots and The Future of Work (2016), Robotic Process Automation and Risk Mitigation: The Definitive Guide (2017), Robotic and Cognitive Automation: The Next Phase (2018), and Becoming Strategic With Robotic Process Automation (2019).
This Automation: Implementation in Business online certificate course is certified by the United Kingdom CPD Certification Service, and may be applicable to individuals who are members of, or are associated with, UK-based professional bodies. The course has an estimated 60 hours of learning.
Note: should you wish to claim CPD activity, the onus is upon you. The London School of Economics and Political Science (LSE) and GetSmarter accept no responsibility, and cannot be held responsible, for the claiming or validation of hours or points.
This LSE online certificate course is delivered in collaboration with online education provider GetSmarter, part of edX. Join a growing community of global professionals and benefit from the opportunity to:
Gain verifiable and relevant competencies and earn invaluable recognition from a world-leading social science university, entirely online and in your own time.
Enjoy a personalised, people-mediated online learning experience created to make you feel supported at every step.
Experience a flexible but structured approach to online education as you plan your learning around your life to meet weekly milestones.